Customer Service Professional - Mandarin

POSITION SUMMARY:

The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.

ROLE RESPONSIBILITIES

• Exceptional interpersonal, communication, and influencing skills, adept at effectively engaging with both internal and external stakeholders through verbal and written channels.
• Proactively identifies and seizes opportunities to enhance the customer experience continually.
• Highly organized, with a methodical and logical approach to work, prioritizing accuracy and meticulous attention to detail.
• Experienced in managing high work volumes under pressure to meet stringent deadlines,...