Customer Service Professional Mandarin

Roles & Responsibilities-

• Assist customer issues via chat with excellent quality customer service.
• Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
• Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
• Develop excellent product knowledge to enhance customers' experience and support.
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
• Handle complaints and provide appropriate solutions and alternatives within the allocated time.
• Grow as part of Live Operations in line with our client values and COE principles.
• Work on personal and team goals as part of a dynamic te...