Customer Service Project Specialist

CUSTOMER SERVICE PROJECT SPECIALIST

Are you ready to drive Customer Service Transformation Projects and help shape the future of digital banking? We’re looking for a structured, solution-oriented Project Specialist to support Customer Service–specific strategic initiatives, with a strong focus on AI-driven Customer Service platforms and customer experience optimisation. Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of Luxembourg!

This opportunity is a full-time CDI contract.

ABOUT THE JOB | Your responsibilities

• Actively contribute to the planning, execution and follow-up of Customer Service transformation projects, including the implementation of AI-driven solutions and Customer Service platforms.
• Represent Customer Service in cross-departmental initiatives, ensuring operational readiness...