Customer Service Quality Assurance

Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About The Opportunity
The Customer Service Quality Assurance (CSQA) Specialist's main role is to support the Quality Assurance Team Lead in developing, implementing, and enforcing quality assurance standards across Nogle Philippines' customer support teams.
Key Responsibilities Include, But Are Not Limited To
Identifying, analyzing, and resolving workflow issues within customer support operations
Documenting quality assurance activities, assessments, and findings
Recommending corrective actions to improve employee perform...