Customer Service Rep II
GSI Electronics IncJob Description
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!
The Customer Care Specialist is responsible for supporting dealers and customers in North America, providing information and assistance regarding parts orders, returns, and general inquiries. This role promotes the company in a positive manner, ensuring high-quality service and customer satisfaction. The position requires proactive communication, problem-solving, and collaboration with internal teams and external partners.
Your Impact
Respond to incoming calls, emails, and Salesforce Cases from dealers and customers, providing accurate information or directing inquiries to the appropriate personnel.
Place outbound calls to follow up on dealer inquir...
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