Customer Service Rep - Senior

Overview

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

Role Overview

We are looking for a Senior Customer Service Representative to administer, process and track orders. The candidate will perform all customer service duties, respond to customer requests, and proactively review the daily order report while maintaining communication with customers.

What you’ll do:

• Perform a variety of customer transactions such as order entry, processing, and tracking. Accurately and efficiently process transactions and must have knowledge of pricing, order flow, product data and shipping procedures.
• Interact with Account Managers, laboratory and warehouse teams to resolve discrepancies/missing information.
• Run and monitor the daily open order report. Communicate with planners and dispat...