Customer Service Rep

About the role

Customer Service Representative is responsible for providing effective customer service and sales support to all internal and external customers by utilizing in-depth knowledge of company products, processes, and systems. The position is also responsible for working cross-functionally with various departments, in support of targeted initiatives as they relate to overall company performance, as well as providing peer-to-peer support across a variety of subject matters and directly supporting the strategic development of the Customer Service organization.

This Role is located in Concordville, PA and requires a minimum of 3 days in the office.


What you will be doing


+ Answer customer requests through phone, email, chat, or customer portals

+ Problem Resolution: Address complaints and resolve issues promptly

+ Order Management: Generate or modify customer and sample orders, quotes, and expedites. Run reports as i...