Customer Service Rep

Description
We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success.


Responsibilities:

• Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs.

• Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner.

• Maintain complete and accurate account documentation ...