Customer Service Reporting Manager

Responsibilities

• Prepare and recommend current year and strategic parts and service trading plans.
• Manage Customer Service business planning process, performance analysis and measurement and decision-making, impacting on major business decisions in the short (12 months), medium (1-4 years) and long term (5 years+) 
• Present to senior management in Customer Service and the wider business
• Challenge, develop, amend and improve current reporting suite
• Develop a trading review to provide insight into short and medium term parts trends
• Develop and manage parc reporting, market potential and volume-planning model
• Monitor and provide insight into market trends including electrification and its impact on the Aftersales business model 
• Manage relationships with information suppliers, including, but not limited to; Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs and ...