Customer Service Representative 100 Non -Voice 1dayprogress

About the role

We're seeking a talented Customer Service Representative to join our team at CPI Management Services' office in Angono Rizal. This is a full-time position, providing non-voice, 1-day progress customer support. As a Customer Service Representative, you'll play a crucial role in delivering exceptional service to our valued customers, ensuring their needs are met efficiently and effectively.

What you'll be doing

1. Responding to customer inquiries and requests via email, chat, and other non-voice channels
2. Providing accurate and timely information to customers
3. Resolving customer issues and concerns in a professional and empathetic manner
4. Documenting customer interactions and maintaining detailed records
5. Identifying opportunities to improve customer satisfaction and proposing solutions
6. Adhering to company policies, procedures, and service level agreements

What we're looking for

1. ...