Customer Service Representative

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Customer Service Representative to join our dynamic team.

Job Responsibilities:

• Handle customer inquiries and requests via phone and email with professionalism and efficiency
• Deliver excellent customer service by providing accurate, timely, and relevant information
• Build and maintain strong, long-term customer relationships through open and effective communication
• Document customer concerns, complaints, and resolutions, ensuring proper follow-through
• Proactively engage with customers and go the extra mile to ensure satisfaction
• Utilize internet-based tools and MS Office applicat...