Customer Service Representative at Concentrix

Enhance customer interactions at Concentrix as a Customer Service Representative in Parts Services. Provide top-tier technical support and service through voice, chat, and email contact.
Located in Hamilton, Canada, this full-time role requires engaging with customers and dealers while addressing inquiries and complaints. You'll leverage your problem-solving skills to investigate automotive issues effectively. A background in the automotive sector is preferred, and you'll maintain a structured workflow while interacting with cross-functional teams and clients.
Key Responsibilities:
• Handle customer inquiries via voice, chat, and email
• Provide technical support on automotive components
• Investigate parts availability and order issues
• Maintain records of transactions and inventory adjustments
• Collaborate with teams to enhance service offerings
Requirements:
• High school diploma or equivalent certification
• Automotive industry experience is a plus