Customer Service Representative

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Customer Service Representative, you will be the first point of contact for injured workers, employers and stakeholders, providing guidance, information and world‑class service at a critical moment in their recovery journey.

In this role, you will manage a high volume of inbound calls, reso...