Customer Service Representative

A Customer Service Representative for a Financial Account handles customer inquiries related to financial products and services while ensuring accurate, timely, and compliant support.

Key Responsibilities

• Handle inbound/outbound customer inquiries related to accounts, billing, payments, and transactions
• Resolve customer concerns professionally and within service standards
• Accurately document interactions and update customer records
• Follow company policies, data privacy, and compliance guidelines
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• At least 6 months of CSR experience, preferably in a financial account
• Strong communication and problem-solving skills
• Basic knowledge of financial products and transactions
• Willing to work shifts and meet performance metrics

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Be...