Customer Service Representative

+ Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.
+ Knowledge of commercial terms of a purchase order.
+ Reviewing and validating customer documentation to meet compliance standards.
+ Ensuring order delivery and fulfilment meet customer expectations.
+ Applying analytical skills to identify process improvements and implement solutions.
+ Driving resolution of open order-related issues to maintain high customer service standards.
+ Maintaining excellent relationships with internal and external customers.
+ Working with finance for finance validations & Supply chain for allocating ship sets.
+ Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
+ Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
+ Work on Return/RMA’s & customer complaint and follow-up with respective stakeho...