Customer Service Representative

Ready to Shape the Future of Finance? We're hiring Customer Service Representatives for Our Premier Financial Tech Account If you're passionate about delivering exceptional service and driving financial innovation, Apply Now

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Key Responsibilities

• Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.
• Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.
• Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.
• Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining...