Customer Service Representative

Role/Job Title: Process Associate/ CSR

Reporting Manager's Role: Team Leader



Job Description

• Assist customers via the inbound/outbound calls received



• Meet required criteria for call quality standards.



• Maintain customer relations with a high degree of internal and external customer service.



• Possess effective problem solving skills to ensure timely problem recognition and resolution.



• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.



• Recording and updating customer information via the organization’s internal systems



• Resolving customer queries at first point of contact



• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer



• Ensure call handling and service quality is maintained



Person Speci...