Customer Service Representative - Bilingual English/Spanish

Plant location: Los Reyes Acaquilpan, Mex

This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.

Responsibilities

• Provide World-Class Customer Service
• Take personal responsibility for customers by providing accurate and timely information regarding purchase orders received.
• Manage the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigate customers’ issues and seek information about their underlying needs beyond those initially expressed.
• Effectively communicate and take swift action to consistently exceed customer expectations, ensuring accessibility to information and assistance in resolution of iss...