Customer Service Representative – Billing Expert

Join Definity in Vancouver as a Customer Service Representative specializing in billing. Enjoy a hybrid work experience while assisting clients and brokers with financial inquiries and ensuring prompt service.

This regular, full-time role involves reporting to the Team Lead, Finance, focused on delivering excellent customer service. You will handle billing and payment inquiries, manage overdue accounts, and contribute to an efficient financial process. Being detail-oriented and a quick learner are vital for success.

Key Responsibilities:
• Assist customers with billing questions through calls and emails
• Facilitate payment arrangements for overdue accounts
• Guide clients on finance procedures and policies
• Issue overdue notices and manage collections
• Process various types of payments accurately

Requirements:
• University degree or equivalent experience
• At least 1 year in customer service (billing pr...