Customer Service Representative, Blended Healthcare Account(For Pooling)

We are looking for a Healthcare Customer Support Representative with HIPAA expertise and hands-on experience managing U.S. healthcare accounts.

What You'll Do:

• Handle inquiries related to billing, eligibility, claims, coverage, and benefits.

• Provide technical support for healthcare systems while maintaining HIPAA compliance.

• Manage and resolve tickets using tools like Jira, Freshdesk, Zendesk, ServiceNow, Salesforce, and more.

• Collaborate with internal teams to ensure accurate, timely, and professional service to patients and providers.

Requirements:

- 1+ year experience in U.S. healthcare customer support.

- Strong knowledge of HIPAA and PHI handling.

- Experience in handling inquiries related to billing, eligibility, claims, coverage, and benefits.

- Skilled in ticketing and CRM platforms.

- Excellent communication, problem-solving, and multitasking skills...