Customer Service Representative

About Miami Vacation Rentals
Miami Vacation Rentals (MVR) is a leading hospitality and property management company offering high-quality vacation rental accommodations in the heart of Miami. We're passionate about delivering exceptional guest experiences that combine the comfort of home with the standards of a luxury hotel.
Values of trust, service, excellence, teamwork, care for our people, and resourcefulness drive our international team. As we continue to grow, we're looking for dedicated, service-minded professionals who share our commitment to hospitality and attention to detail.
Position Overview
As a Guest Experience Representative, you are the primary point of contact for our guests — ensuring each stay is smooth, memorable, and exceeds expectations. You'll handle guest communications before, during, and after their stay, resolve issues with professionalism and empathy, and work closely with our operations and site management teams to ensure a flawless experience.