Customer Service Representative

Appointment Setter / Customer Service Representative (CSR)

Location: Bogotá, Colombia

Contract Type: Permanent contract directly with Lean Solutions

Salary: $3,200,000 COP

Schedule: Full-time availability between 6:00 a.m. and 7:00 p.m. (40 hours per week)

Days Off: 2 days per week

Lean Solutions is looking for a highly motivated and fluent English‑speaking Appointment Setter / Customer Service Representative (CSR) to join our team. The main responsibility of this role is to handle inbound and outbound calls to schedule appointments for automotive workshops, ensuring a smooth and efficient customer experience.

Responsibilities

• Answer incoming calls and make outbound calls to schedule appointments.
• Confirm, reschedule, or modify appointments as needed.
• Provide clear and accurate information about workshop services.
• Accurately record customer information in the system.
• Maintain a pr...