Customer Service Representative

Position Summary

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team

Position Scope

The position will be located in Colombia with a Global responsibility.

Essential Duties and Responsibilities

• Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.

• Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.

• Provide timely customer service by managing inquiries, requests, and requ...