Customer Service Representative

Vacancy: Customer Service Representative

Zoomlion South Africa is looking for a Customer Service Representative primarily focused on manning the customer service hotline and reception area. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills. This position requires someone who can efficiently manage multiple tasks while maintaining a welcoming and professional environment.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Greet visitors, clients, and staff in a professional and friendly manner
• Answer, screen, and direct incoming phone calls
• Manage the company email inbox and distribute messages to appropriate staff

Qualifications

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