Customer Service Representative: Building services

Start: 20th March

Location: Fully remote, EU.

Employment type: Full-time

Remuneration: Base salary.

About the role.

We are currently hiring German-speaking Customer Service Representatives to join a stable inbound support project within the energy and property services sector. This role focuses on providing professional customer assistance via phone and written communication, supporting property managers and tenants with service requests, appointments, and billing-related inquiries.

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.
• Manage written customer requests during available service time to maintain efficient case handling.
• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
• Provide first-level troubleshooting support for smoke ...