Customer Service Representative

About the role

As a Customer Service Representative | Non-Voice Support Specialist at Accel International Manpower Corporation, you will play a crucial role in providing exceptional customer service and technical support to our valued clients. Reporting to the Call Centre Supervisor, this full-time role is based in Cainta Rizal and offers an opportunity to work in a dynamic, customer-centric environment.

What you'll be doing

1. Respond to customer inquiries and concerns via email, chat, and other digital communication channels
2. Troubleshoot and resolve technical issues related to our products and services
3. Maintain detailed records of customer interactions and document all actions taken
4. Collaborate with cross-functional teams to ensure seamless customer support
5. Identify opportunities to improve customer experience and provide feedback to management
6. Participate in continuous training to stay up-to-date with the lates...