Customer Service Representative

FlairsTech

Full-time Cairo, Cairo Governorate Information and Record Clerks

Posted:

June 11, 2026

Location:

Cairo, Cairo Governorate, Egypt

Job Description

Answer inbound calls, chats, and website form inquiries promptly
Understand customer issues and identify service needs
Qualify leads to ensure they meet service criteria
Schedule appointments for technicians based on availability
Explain services, pricing basics, and process clearly
Upsell or cross-sell additional relevant services when appropriate
Confirm appointments and reduce no-show rates
Follow up with missed or rescheduled appointments
Accurately update CRM / booking system
Maintain SLA response times
Experience in inbound call center or service-based environment
Strong communication skills (clear, confident, professional)
Ability to understand and simplify technical issues
Basic sales and upselling ability
Strong organization & scheduling skills
CRM or booking software experience
Problem-solving mindset

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Job Overview

Job Type: Full-time

Location: Cairo, Egypt

Posted: June 11, 2026

Deadline: July 21, 2026