Customer Service Representative

Customer service
•Receives phone calls and counter requests from customers and representatives

• Analyzes customer requests

• Prepares bids in the ERP system

• Forwards bids to customers along with any relevant documentation

• Follows up on files with representatives, customers and suppliers as needed

• Advises sales representatives and the department concerned by a request
• Selects equipment with the representative’s consent

• Receives orders and creates orders in the ERP system

• Saves all relevant documents to each file

• Places the purchase order with the supplier

• Takes part in department meetings

• Gets involved in problem cases with suppliers and after-sales service, when needed



Leased pump management

• Creates and verifies leasing bills

• Remains on top of leased stock movements

• Gets involved in problem customer cases with after-sales service, w...