Customer Service Representative - Cantonese Speaker

About the Client

Our client is a leading organization in Malaysia with a strong focus on delivering reliable customer support services. They are committed to ensuring a seamless testing and assessment experience for candidates while maintaining high standards of professionalism and efficiency. The employer offers a dynamic environment where professionals can contribute to impactful service delivery and grow their expertise in customer engagement.

Job Responsibilities

• Assisting candidates with all aspects of the testing process, from registration to test delivery.
• Acting as a liaison between candidates, clients, and test sites in a professional and efficient manner.
• Issuing promo codes and emergency vouchers in line with company guidelines and contact centre policies.
• Achieving and maintaining key quality and productivity metrics.
• Escalating unresolved candidate grievances to designated departments for furth...