Customer Service Representative

Description
A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.

Position Responsibilities

Customer Support & Account Management

+ Respond to customer inquiries via phone, email, and online channels

+ Process orders, returns, and account updates accurately

+ Provide shipment updates, product information, and order status communication

+ Research and resolve customer concerns in a timely manner

+ Maintain detailed notes and records within customer management systems

Administrative & Operational ...