Customer Service Representative

QUALIFICATIONS

• Preferably Bachelor's degree in Business Administration / Management, Marketing, Logistics or related field
• Proven experience in customer service, logistics or supply chain management
• Excellent communication both written and verbal
• Strong problem-solving abilities and attention to detail
• Must have comprehensive and current knowledge of industry trends
• Proficiency using Customer Relationship Management (CRM) software
• Ability to work collaboratively with cross-functional terms
• Preferably with knowledge in cold storage operations and industry practices
• Must have the drive and energy to manage multiple accounts while looking for new prospective clients
• Must have the ability to understand client needs and handle the negotiation process
• Must have strong time management skills
• Must be proficient in MS Office and Google drive