Customer Service Representative

Job Description:
Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company's products and services.

Customer Service Job Skills:

• Fluent in English – verbal and written
• Computer Savvy
• Must be self-reliant and goal-oriented
• Detail oriented and works with a high degree of accuracy
• Capable of working with less supervision and ability to multitask
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills
• Willing to learn and be trained

Customer Service Job Duties:

• Maintain broad knowledge of all company products, services and promotions.
• Accurately captures customer information
• Follow communication procedures, guidelines and policies
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
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