Customer Service Representative

**Employee Helpline & HR Support Specialist****Position Summary**This role serves as the account team's primary point of contact—fielding and resolving a wide variety of employee inquiries.The Employee Helpline & HR Support Specialist provides exceptional customer service while investigating and resolving requests related to payroll, time and attendance, HR technology, benefits, and other general HR topics.When necessary, the specialist triages requests to the appropriate team member.
**Key ResponsibilitiesEmployee Helpline Support**- Receive and screen confidential employee phone calls.
- Triage questions and concerns to appropriate escalation points (Supervisor, Account Manager, HR, etc.).
- Route incoming documents to the correct parties (e.g., workers' compensation forms, LOA documentation).
- Assist with:- PTO inquiries- Direct deposit and paystub questions- Benefit enrollments and ID card inquiries- Benefit deduction questions- Provide support with password res...