Customer Service Representative

The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsibilities
Confer with customers by telephone to provide information about products and services, to take/modify orders or account information, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services re...