Customer Service Representative

We're Hiring: Bilingual Customer Support Representative (English C1)

On-site | Full-time | Advanced conversational English required

Are you passionate about helping others and thrive in fast-paced environments? Join our team as a Customer Support Representative (CSR) and become the voice that makes a difference

As the first point of contact for our members, you'll combine technical know-how with empathy and top-tier communication skills to deliver outstanding service.

What you'll do:

• Answer calls from providers and members with professionalism and warmth

• Resolve inquiries with clarity and care – no jargon, just solutions

• Handle insurance updates (dependents, doctors, addresses)

• Research claims and benefits using plan documents

• Log call details accurately and maintain confidentiality

• Support new hires through call shadowing and guidance

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