Customer Service Representative (Contract 1 year)

Description
Position at Samtec, Inc


Essential Functions & Responsibilitie s:



Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. I nteract with customers via phone rotations, chats, Salesforce cases, and direct emails.



Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.



A vailability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9 – 6, 10–7, or 11–8.



Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions .



Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing , expedite requests , order maintenance, and account setup requests.



Assist with order entry, EDI unfinished order...