Customer Service Representative - Crypto - Chinese

Responsibilities

• Respond to customer inquiries via live chat, email, and ticketing systems regarding accounts, wallets, and transactions.
• Assist users with onboarding, KYC verification, and account-related issues.
• Support customers with deposits, withdrawals, trading issues, and transaction tracking.
• Educate users on platform features, security practices, and basic blockchain concepts.
• Investigate and resolve transaction discrepancies or delays.
• Escalate technical, compliance, or security-related issues when required.
• Monitor and report suspicious activities in line with AML and regulatory guidelines.
• Maintain accurate documentation of customer interactions in CRM systems.
• Meet defined SLAs, quality standards, and customer satisfaction targets.
• Stay updated on cryptocurrency trends, token listings, and regulatory developments.

Requirements

• Bachelor’s degre...