Customer Service Representative

Responsibilities:

· Handle customer enquiries by managing calls.

· Lodge new complaints.

· Educate on how to lodge complaints.

· Meet service level targets by achieving both service and productivity level KPIs.

· Ensure all task are attended within the stipulated SLA.

· Acknowledgement and creating new complaints in Complaint Portal within 1 business day.

Qualifications & Skills:

· Must have at least 1 year of experience in Customer Service.

· Must be able to speak any one of the languages, such as Bahasa Malaysia, English, Chinese, Tamil.

· Ability to work under pressure.

· Desire to learn.

· Future focus and constantly looking into ways to improve the current state.

Job Package:

· Operation Hours: 8.30am to 5.30pm / Monday to Friday.

· Working Location: Cyberjaya

· Contribution to EPF, EIS and SOCSO

· Annual & Medical Leaves

· Medical and Hospitalization Co...