Customer Service Representative

Sunday to Thursday: 6:45 AM - 5:30 PM

Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)

About Us:

Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!

Responsibilities:

Handle incoming orders over the phone in a fast-paced environment.

Assist customers with order inquiries, menu questions, and product recommendations.

Process orders accurately using our custom POS system (training provided).

Manage a basic online phone system for customer interactions.

Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.

Ensure customer satisfaction by ad...