Customer Service Representative DAYSHIFT AND NON VOICE

Now Hiring: Customer Service Representative (CSR) – Voice & Non-Voice
Work Setup: Hybrid / Onsite / Work From Home
Shift: Day Shift and Night Shift Available
Job Overview
We are seeking motivated and customer-oriented Customer Service Representatives (CSR) to handle customer inquiries across voice and non-voice channels, including phone calls, chat, and email. This role requires delivering excellent customer experience while maintaining accuracy, efficiency, and professionalism.
Key Responsibilities
Handle customer inquiries through voice (calls) and non-voice channels (chat, email, and tickets)
Resolve customer concerns in a timely and professional manner
Provide accurate information regarding products, services, and company policies
Document customer interactions and resolutions in internal systems
Adhere to quality standards, procedures, and performance metrics
Coordinate with internal teams for escalations and complex concerns
Maintain a high lev...