Customer Service Representative

The Customer Service Representative acts as a key link between customers, sales, and operations, ensuring seamless order management and high-quality service delivery. This role requires strong analytical skills, customer focus, and deep understanding of products and processes to effectively support customer needs.

• Receive and process customer orders, ensuring accuracy, completeness, and timely execution
• Manage customer inquiries and complaints, providing effective and professional resolutions
• Maintain ongoing relationships with assigned customers and internal sales teams
• Act as a key communication bridge between customers, sales, and operations
• Monitor order status and proactively address potential issues or delays
• Apply knowledge of product portfolio, availability, and logistics constraints to support decision‑making
• Ensure compliance with internal pr...