Customer Service Representative

Join Our Team as a Bilingual Customer Service Representative!

Are you passionate about watches and obsessed with delivering exceptional customer experiences? An eCommerce company in the USA is looking for someone like you to join our vibrant team!

• Resolve High-Touch Inquiries: Handle customer inquiries via email, chat, and phone using Front
• Dispute Resolution: Manage post-sale and dispute resolution issues with empathy and professionalism
• Support Cases: Oversee complex support cases like authentication concerns and shipping escalations
• Team Collaboration: Work closely with Sales, Fulfillment, and Authentication teams to resolve cases quickly and accurately
• Metrics Monitoring: Track key metrics related to customer satisfaction and resolution times
• Improve Processes: Contribute to improving support processes, macros, and help documentation