Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Doral, Florida, in a contract-to-permanent opportunity. This role focuses on supporting guests and travel advisors with reservation-related needs while delivering courteous, attentive service across multiple communication channels. The ideal candidate brings strong booking accuracy, confidence in handling high-volume customer interactions, and the ability to contribute to both service excellence and revenue growth.

Responsibilities:
• Manage daily reservation activity by entering and updating booking details accurately across core and supporting systems.
• Handle new reservations, itinerary changes, cancellations, and documentation updates while maintaining a high standard of data quality.
• Support guests and travel advisors through inbound and outbound communication with an attentive, solution-focused approach.
• Apply company guidelines consistently when reviewing and processing r...