Customer Service Representative

Description
About the Role

We are seeking a friendly and dependable Customer Service Representative to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle outbound and inbound phone calls, assisting customers, answering questions, and scheduling appointments for the sales team. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.


Key Responsibilities

+ Make outbound calls to a provided list of customers and prospects

+ Provide information, answer basic questions, and assist with customer needs

+ Schedule appointments and follow-ups for the sales team

+ Maintain a high level of professionalism and customer care on every interaction

+ Accurately document call details and updates in CRM systems

+ Follow established scripts and processes while personalizing the customer...