Customer Service Representative (Dutch) — Porto, Portugal

About the Role

We are looking for a proactive and customer-oriented Customer Service Representative fluent in Dutch to join our support team in Porto. In this full-time, on-site position, you will be responsible for responding to customer inquiries, resolving issues, providing accurate information about products and services, and helping ensure a positive experience for every customer. Youll be part of a collaborative team where quality, responsiveness, and clear communication are key.

What Youll Do

• Respond professionally to customer inquiries via phone, email and chat, representing the company with clarity and care.
• Troubleshoot and resolve customer issues efficiently, ensuring a seamless support experience.
• Maintain accurate records of interactions, follow up when needed, and contribute to continuous improvement of support practices.
• Collaborate with internal teams to handle escalations and del...