Customer Service Representative - E Commerce

The Customer Service Representative (CSR) for E-Commerce is responsible for handling customer inquiries, resolving issues, and providing excellent support across multiple online channels. This role ensures a smooth shopping experience by assisting customers with orders, payments, shipping, returns, and product-related concerns.



Key Responsibilities

Respond to customer inquiries via chat, email, social media, and phone in a timely and professional manner

Assist customers with order placement, tracking, cancellations, and modifications

Handle complaints, returns, refunds, and exchanges according to company policies

Provide accurate product information, pricing, promotions, and availability

Coordinate with logistics, warehouse, and sales teams to resolve order issues

Document customer interactions and update records in the CRM system

Follow up with customers to ensure issues are fully resolved

Maintain a high level of...