Customer Service Representative

Customer Service Representative (Logistics Campaign)

Eastwood, Quezon City
Night Shift | Onsite

Job Overview

We are looking for an experienced Customer Service Representative to join our growing Logistics Campaign team. The ideal candidate has solid experience in handling logistics, supply chain, or freight-related accounts and is confident in managing high-volume customer interactions in a fast-paced environment.

If you have strong communication skills, attention to detail, and at least 3–5 years of CSR experience—this role is for you

Key Responsibilities

• Handle inbound and outbound customer inquiries related to shipments, delivery status, tracking, and logistics coordination
• Provide real-time updates on freight movement, delays, and order concerns
• Coordinate with internal teams (dispatch, warehouse, operations) to resolve shipment issues
• Accurately document customer interactions in CRM systems
• Ma...