Customer Service Representative

Description We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance.

Responsibilities:
• Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services.
• Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner.
• Enter, update, and maintain client information in databases and related systems with a high level of accuracy.
• Review household...