Customer Service Representative (English-Speaking )- Porto

We are looking for talented individuals who share our values and commitment to exceptional service. Do you focus on what truly matters and always keep your promises? Do you enjoy making complex things simple and standing out in everything you do? Most importantly, are you passionate about delivering outstanding service every single day?

Your responsibilities:

• Provide high-quality phone support to our English-speaking customers.
• Assist both current and potential customers by providing information and support regarding our products and services.
• Manage customer requests in our systems (e.g., rate changes, plan updates, service activations, and address modifications).
• Identify and suggest improvements in customer service processes

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What we're looking for:

• Fluency in English (minimum C1 level—required).
• Genuine interest in the telecommunications industry.
• Strong problem-s...