Customer Service Representative – Evening/Night Shift

The Customer Service Representative at Align serves as the primary point of contact for customers, providing timely and high-quality support during the evening and night shift. This role requires strong English communication skills, organization, and a customer-focused mindset to handle inquiries, resolve issues, and ensure a smooth service experience across phone, chat, and email channels. The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer care.

Key Responsibilities

Provide customer support in English through phone calls, chats, and emails.

Respond to customer inquiries, complaints, and service requests in a professional and efficient manner.

Accurately update customer information and document all interactions in internal systems.

Follow up on open cases to ensure timely resolution and customer satisfaction.

Communicate clearly and confidently, ensuring customers fully understand solutions and ...